Adding a Q&A session

1. Creating a Q&A session

Go to the Agenda in your Pigeonhole. Click Add session.

How to add a session in your Pigeonhole.

Note: Q&A Session will be selected by default when you create a new session.

2. Adding Agenda information to your Q&A session

Options to add more information to your Q&A Agenda.

Note: * indicates required field

Session name (required)

This will be shown as the title of the Q&A session on the Agenda. 

Start and End Time

Your session automatically goes live at the start time and closes at the end time. When a session is live, your audience is able to submit their Poll responses. 

Note: The default setting is Always Open. If you do not adjust the time, the session will follow your event's start and end times.

Tip: Set your end time with a buffer in mind in case your real-life session overruns!

Other option fields

Description

This will be shown below the title of the Q&A session on the Agenda. Use this to provide event attendees with more information regarding the session.

Location 

This can be used for in-person events that may require event attendees to move to a different room or location.

Speakers

You can add Speaker Profiles to be reflected on the agenda so your audience has more context about who is involved in this Q&A session.

3. Adjusting your Q&A settings

 Options to customise your Q&A session

Note: This setting is always turned on by default. The ability to turn off question votes is only available on Enterprise plans. 

Anonymous responses

Enabling this option allows attendees to post questions and comments anonymously. No identifiable information will be shared on attendees who post anonymously. 

Question Filtering

When enabled, you can allow or dismiss any questions that are submitted by your attendees before they appear on the Audience Web App and Projector Panel, giving you more control over the content shown in your Q&A session.

Question Filtering
When enabled, you can allow or dismiss any questions that are submitted by your attendees before they appear on the Audience Web App and Projector Panel, giving you more control over the content shown in your Q&A session.

Comments and Comment filtering

When comments are enabled, attendees can leave comments on questions for more in-depth discussion or for any follow-up questions.

Comment filtering allows you to allow, edit, or dismiss any comments that are submitted.

Answers

This feature allows you to provide text answers to questions in the Q&A session that you were not able to address during the session. Your audience can return to the same URL to view the admin-approved answers. 

Answer Ratings

When a question is marked as answered, attendees can privately rate the answer. The answer ratings are not visible to the audience and can be seen only in the PDF and Excel reports of the session.

Attendees can view questions even after the Q&A has ended

When checked, event attendees can view Q&A questions in the Audience Web App even after the session has ended. 

New question alert on Projector Panel

When new Q&A questions are received, they will show up on the Projector panel as a notification to notify attendees of the latest questions. 

Example of new questions alert in Projector Panel

Note: If you have question filtering enabled, an Admin will need to approve the question before it is displayed.

Collaborate on questions on the Admin Panel

This will allow Admin Panel users to assign questions to one another. Questions can be assigned to other users for answering and follow-up.

Advanced Options

Question votes

Enabling this option allows attendees to vote on questions that have been submitted by themselves and other attendees. When disabled, the vote button will be removed from the Audience Web App. 

Note: This setting is always turned on by default. The ability to turn off question votes is only available on Enterprise plans. 

Attendees can only view their own submitted questions

This setting will allow an attendee to view only the questions they submitted non-anonymously in the Audience Web App. Attendees cannot see questions submitted by other attendees on the Audience Web App. Learn more. 

Question length

By default, questions are limited to 200 characters or less. This helps your attendees to keep their questions focused. However, you can adjust this for more lengthy or technical questions to allow for up to 400 characters per question. To modify this setting, go to More settings > Session settings > Q&A.

Display questions by

You can choose to display questions in the Audience Web App by Top-voted, which will display questions in the order of votes, or Latest, which will display questions in the order they were posted. The audience will also be able to adjust the display on the Audience Web App. 

Tags

Create tags to organise questions by topics or speakers.

4. Advanced Customisations

Advanced customisation options for your Q&A session

Audience Web App Display

Choose how event attendees view Q&A session details in the Audience Web App. You can customise the session label, button text, Agenda settings, and add placeholder text. 

Redirect Attendees

Choose what happens once your Q&A session ends. You can redirect attendees to the next live session or a specific session. 

Note: The default setting does not redirect event attendees. 

Meeting Platform

Associate your Q&A session with the meeting platform of your choice and automatically launch the session upon loading the Pigeonhole Live App. Learn more about this feature.

5. Saving your Q&A Session

Click Add Q&A to save your session.

Saving your Q&A session

6. Test run your Q&A session.

To check or test your Q&A setup, you can enable Test Mode and open the Audience Web App and Projector Panel to view it from your audience's perspective or practice running your Q&A as an organiser with the Admin or Moderator Panel.