Understanding Test Mode



What is Test Mode?

Test Mode is a feature that allows you to take your Pigeonhole for a test run before your event begins. After you've set up your Pigeonhole, Test Mode allows you to: 

  • Review and experience your Pigeonhole as an Attendee, Organiser, and/or Moderator
  • Let your team explore and provide feedback on the Pigeonhole you've set up
  • Prepare your team to effectively implement and run Pigeonhole Live for your event

You can run Test Mode any time before the start time of your sessions, and you can use it as many times as you'd like. When Test Mode is enabled, sessions become open and fully functional in a test environment.

This allows you test out your setup. Every interface and interaction will be exactly what you can expect during the actual Pigeonhole event. This means that you and your team can explore the Q&A, Poll, and Survey sessions from the perspective of your audience. You may also practice using the Projector, Moderator, and Admin Panels. 

All responses or activity data captured during Test Mode will be removed when it is turned off and will never interfere with your actual event data.

How do I switch on/off Test Mode?

Test Mode is off by default.

Test Mode is turned on and off by clicking a switch-like toggle on the top right of every Pigeonhole page in your Workspace.


Whenever you toggle this switch, any running Audience Web App or Panels will update instantly to reflect the state of Test Mode. You can toggle Test Mode on or off any number of times as long as the first session in your Pigeonhole has not started.

When Test Mode is on, you will see a countdown to the automatic deactivation of Test Mode. This appears on the Audience Web App at the top, and as a background watermark on the Panels:


This counts down to the time that the earliest session in your Pigeonhole is scheduled to start. If there are any changes to this, the countdown will update accordingly. It's best practice and our recommendation to turn Test Mode off when you are done with your technical runs or testing as it indicates that you are all set for the event!

What are the Limitations of Test Mode?

Test Mode requires that none of the sessions have started

If one or more sessions (interactive or non-interactive) has started, Test Mode becomes disabled, even if it was previously on. There is no way to re-enable Test Mode once it has been disabled for a Pigeonhole.

Event attendees should not access Pigeonhole when Test Mode is on

Any activity or response captured when Test Mode is on is considered test data and will be removed once it is turned off. Test data are also not included in your Insights and PDF/Excel exports.

If you intend to send a pre-event message to attendees with the Pigeonhole Live Event Passcode, it is important that you turn off Test Mode prior to that. This also means you must complete your technical runs too. If this is not possible, our recommendation is to not include the Event Passcode in any pre-event messaging.

Tailored Support

Not all events and meetings are designed the same way. If you have special requirements, such as the need to send a pre-event message containing the Pigeonhole Live sign-in instructions to attendees and still be able to conduct technical runs, send us a support request and we'll work with you to help resolve this and any other issues.

I didn't turn off Test Mode, why has it turn itself off automatically?

Test Mode will automatically turn itself off and become disabled permanently once one or more sessions starts. This behaviour is affected by non-interactive sessions start time as well. This is so that your Pigeonhole will be able to measure attendee engagement as the time that the sessions are scheduled to begin. 

If you intend to use Test Mode, ensure none of your sessions are scheduled to start during this period.