Q&A – Help Centre

Adding a Q&A to your Pigeonhole helps you:

Gauge Understanding: Get immediate feedback on what concepts are landing and which need more clarity.
Collect Valuable Insights: Discover what your audience truly cares about.

This article outlines some key things to know about creating a Q&A as part of an Event or Presentation Pigeonhole and describes Q&A settings.

A Q&A in the Audience Web App

Adding a Q&A to an Event Pigeonhole

When choosing the start and end times for a Q&A Session, there are some key considerations. The start and end dates are constrained by the Pigeonhole Duration.

Important: After a session starts, you cannot change the session start time or remove the session.

Scenario	Setup Recommendation
Speaker presentation, followed by Q&A Allow attendees to send questions any time during the presentation. Questions can be addressed after the presentation.	Set the start and end time according to the Speaker session timing in your event agenda.
Panel discussion Allow attendees to send questions any time during the discussion. Questions can be integrated into the discussion, led by the Moderator.	Set the start and end time according to the Panel discussion timing in your event agenda.
Crowdsource questions before actual session Collect questions and identify popular questions, ahead of time, whether a few days before or hours before the actual session, and address them only at the event.	Set the start time to when you want to allow incoming questions. Set the end time to when the session is due to end at the event.

Polls and Surveys

If you wish to conduct polls or surveys during this session, you can add Poll and Survey session types, then configure them to be nested under this Q&A session. Nested Polls and Surveys will not appear in the Agenda of the Audience Web App, but rather, only within the Audience Web App Q&A session page. There will also be a poll and/or survey icon for this Q&A session on the Agenda to indicate that there are nested polls and/or surveys. Nesting is only available for Event Pigeonholes.

The fields for setting up a Q&A as an Event Session

Adding a Q&A to a Presentation Pigeonhole

When you add a Q&A to a Presentation Pigeonhole, it is pinned by default. This lets participants access it and submit questions at any time during the Presentation. To learn more, see About Pinned Q&A.

The screen for setting up a Q&A Interactivity in a Presentation Pigeonhole. The fields are in the right sidebar. The pin icon for pinning the Q&A is highlighted in the left sidebar

Organise questions with tags

Attendees can associate specific keywords or topics with their submitted questions by using tags. These tags allow hosts to filter the Admin or Moderator Panels, making it easier to address specific themes during a wide-ranging Q&A.

The tag selection screen for a new Q&A question in the Audience Web App

Tags are created in the Tags area of the Q&A settings. Type the desired text into the field and separate each entry with a comma. Note that each question is limited to a maximum of two tags.

The following image shows the Tags field in the Event Settings for a Q&A. Five tags have been added: Content, Tech, Branding, Campaigns, and Growth.

The following image shows the Tags field in the Presentation Interactivity Settings for a Q&A. The same five tags have been added.

Settings

Anonymous responses: When disabled (default), participants are asked to create a profile when submitting answers. The speaker or presenter can identify participants who submitted answers. When enabled, participants are not identified in the answers they post in the Audience Web App, Panels, and Insights.
Question Filtering: When enabled, you can allow or dismiss participant questions before they appear on the Audience Web App and Projector Panel, giving you more control over the content shown.
Comments: Enables respondents to comment on questions. Comments do not appear on the Projector Panel by default, but can be accessed.
- Comment filtering: Enables an admin to manage audience comments by choosing to Allow, Edit, or Dismiss them. Only allowed comments are visible to your audience. You can enable or disable this comment filtering feature at any time, even while the Interactivity is live.
Answers: This feature allows you to provide text answers to questions in the Q&A that you were not able to address while it was live. Your audience can return to the same URL to view the Admin-approved answers.
Answer Ratings: When a question is marked as answered, participants can privately rate the answer. The answer ratings are not visible to the audience and can be seen only in the PDF and Excel reports.
Attendees can view Q&A questions even after it has ended: When enabled, attendees can continue to view the Q&A beyond the end time, but will not be able to submit new answers. This setting is only available for Event Pigeonholes.
New question alert on the Presentation Display: When a new Q&A question is submitted, it displays on the Projector Panel (or Q&A slide for a Presentation Interactivity) as a notification with the “New” indicator. When question filtering is enabled, an Admin must approve the question before it displays.
Collaborate on questions on the Admin Panel: Allows Admin Panel users to assign questions to each other.
Reactions: Allows participants to use emojis to react to moments in your live events, live streams, and on-demand videos. Available for plans with Reactions enabled.
Question votes: Adds a vote button to the Audience Web App. participants can vote on submitted questions, including their own. This setting is always on by default. Question voting can only be disabled on Enterprise plans.
Participants/Attendees can only view their own submitted questions: Enables a participant to filter for questions they submitted non-anonymously in the Audience Web App. Participants will not be able to see questions from other participants in the Audience Web App.
Display questions by: You can display questions in the Audience Web App in these orders:
- Top Tally: The total number of votes.
- Latest: The order in which they were posted.
  The audience can also adjust the display in the Audience Web App.
Tags: Topics that participants can assign to their questions. Consider setting up tags to organise Q&A questions. Type the text in the field, then enter a comma.
- Require tags for every question submitted: When enabled, participants must select at least one tag before they can post their question. This ensures every submission is automatically sorted for your moderators and speakers.

The following image shows the settings for a Q&A Session in an Event Pigeonhole.

The settings for a Q&A Session in an Event Pigeonhole. The Tags field is highlighted

The following image shows the settings for a Q&A Interactivity in a Presentation Pigeonhole.

Next steps

Review the following articles to learn how to manage a Q&A:

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