Available for:
- Basic
- Engage
- Captivate
- Pro
- Business
- Enterprise (Meetings)
- Enterprise (Events)
Survey sessions are perfect for gathering feedback from attendees through a series of questions.
Survey sessions can be casted from the Admin panel, which will redirect attendees to the survey on their Audience Web App. When a survey is casted, the Projector Panel will display instructions to join the session.
Responses collected for Survey session types are accessible only from Insights, and are not shown on the Projector, Admin, or Moderator panels, ensuring privacy of survey respondents.
Plan type |
Maximum number of Survey sessions per Pigeonhole |
Basic | 1 |
Pro, Business, Engage, and Captivate | Unlimited |
Enterprise (Meetings & Events) | Unlimited |
Adding a Survey is similar to adding other session types. In this article, we will guide you through the fields and options available for a survey.
Add new Survey Session
Go to the Agenda page:
Then click on the Add Session button, then under Select Session Type, choose Survey. If you change to another session type under Select Session Type, content entered in the previous session type will be lost when you click the Add button.
Information fields
Name
This is the name of the survey session.
Required, cannot be blank. Name of session should have a length of 3 to 100 characters.
Description
If you have a session description, this is where you will put it. It will appear in the Agenda on the Audience Web App as well as within the session's About this Survey section. When the Agenda first loads, only the first two lines of the description will be visible on the Agenda. The full description will only be visible when the attendee taps to expand the description.
Optional, can be blank. You are limited to 500 characters of text. Line breaks are retained. Basic text formatting is supported through Markdown (see Markdown support).
Nesting
If this survey is for gathering feedback for a speaker or panel discussion session, rather than for the event as a whole, we recommend nesting this survey within the session's Q&A or Regular session. Select the Q&A or Regular session to nest this survey within. Nested surveys will not appear in the Agenda, but rather, only within the Audience Web App Q&A or Regular session page. There will however be a survey icon for this Q&A/Regular session on the Agenda to indicate that there are nested surveys.
Time
Choose your session start and end date/time according to your event agenda. The start and end dates are constrained by your Pigeonhole Duration.
Important
Once a session starts, you cannot change the session start time.
See Maximising survey responses during an event.
Options
Option | Explanation |
Anonymous responses | Allows attendees to provide responses anonymously. When disabled, attendees need to create a profile before they can begin the survey. If anonymity is enabled, attendees can still create profiles but it is optional. There is currently no option to provide responses anonymously if they have created a profile. See Preserving attendee anonymity. |
Allow repeated submissions by the same participant | When enabled, participants can submit a survey multiple times. When disabled, participants can review their completed submission, and are not able to edit their answers. |
Reactions | Available for parent sessions |
Display: One question at a time |
Only one question will be shown at a time, and participants must answer mandatory questions before moving onto the next question. |
Display: All questions at once |
Participants will be able to see all survey questions on one page. |
Pre-survey message
This message is shown to attendees before the start of the survey. Use this space to share how responses will be used, as well as the estimated time to complete.
Required. You are limited to 500 characters of text. Line breaks are retained. Basic text formatting is supported through Markdown (see Markdown support).
Post-survey message
This message is shown to attendees upon completion of the survey. Use this space to show a thank you message for completing the survey.
Required. You are limited to 500 characters of text. Line breaks are retained. Basic text formatting is supported through Markdown (see Markdown support).
Add questions
Restrictions
Each survey session requires at least one question. If you wish to remove the last question, you need to first add another question. Remember, once a survey session has started, you will not be able to modify the questions. This is to preserve the integrity of the collected responses.
Question dropdown menu
Each question has a dropdown menu that provides a few options to configure the question. The Edit button is always directly accessible in this menu. Click on the downward pointing arrow icon to review the following functions:
Option | Function |
Duplicate | This duplicates the question, along with its answers (if it is a multiple choice question) and options, and adds it to the end of the question list. |
Delete | This removes the question. Once removed, if the survey has not been saved yet, the question is lost permanently. |
Changing order of questions
Questions are ordered in the sequence they are added. To change the order, click on the question's left handle, and drag, then drop to the position you wish to move the question to.
Add Open Text questions
Select Add question, then under Type, choose Open text.
Category
Used to segment your survey questions into categories or sections. Especially useful if you have many survey questions. Category appears just before the question on the survey question page.
Optional. You are limited to 100 characters of text.
Question
Enter the question text here.
Required, cannot be blank. Question text should have a length of 4 to 200 characters.
Options
Option | Explanation |
Optional question | When enabled, attendees can skip this question without providing a response. |
Adding Multiple Choice questions
Select Add question, then under Type, choose Multiple choice.
Question
Enter the question text here.
Required, cannot be blank. Question text should have a length of 4 to 200 characters.
Answer options
Provide any number of answers to this multiple choice question. You need to provide a minimum of two answers.
Required, cannot be blank. Answer text should have a length of 1 to 140 characters.
Include "Others" option
You can also allow attendees to enter a plain text answer as an option. Select this option to enable this. Once enabled, you can specify the text label for this option. The character limitations are similar to an Answer option.
Minimum and maximum answers selectable
Specify the minimum and maximum number of answers that attendees can select for this answer. Both defaults to 1. For example, if you wish to require everyone to select exactly 3 answers, you will choose 3 for both options.
Option | Explanation |
Optional question | When enabled, attendees can skip this question without providing a response. |
Insights
In a survey insight, there are statistics on users as well as question answers.
The status of a survey question depends on the display mode selected.
One question at a time
When questions are displayed one at a time, attendees must answer mandatory questions, and can choose to answer or skip optional questions, or they can exit the survey entirely.
This mode can be useful for organisers if they want to focus their participants’ attention and to know for certain which question their participants drop off at.
All questions at once
When all questions are displayed at once, an attendee can answer the questions in any order they choose, and must only answer mandatory questions upon submission.
Prior to submission, all questions would be either answered or unanswered.
Upon submission, questions would either be answered or skipped (only optional questions can be skipped).
This mode is more commonly preferred when organisers want attendees to answer questions more quickly at the cost of knowing the exact question at which participants drop off.
Statistic | Explanation |
Users | Number of unique participants that took this survey |
Pre-survey message | The starting message of the survey. Participants would see this message for each new response started. |
Post-survey message | The ending message of the survey. This is an indication of a successful survey submission. |
Answered | Participant has entered an answer for the question |
Did not answer |
Participant has not yet selected an answer. |
Skipped |
When display mode is ‘One question at a time’, the participant has opted to skip an optional question, and may or may not have submitted the survey. |