About Survey sessions

Survey sessions are perfect for gathering feedback from attendees through a series of questions.

Survey sessions can be casted from the Admin panel, which will redirect attendees to the survey on their Audience Web App. When a survey is casted, the Projector Panel will display instructions to join the session. 

Responses collected for Survey session types are accessible only from Insights, and are not shown on the Projector, Admin, or Moderator panels, ensuring privacy of survey respondents.

Plan type	Maximum number of Survey sessions per Pigeonhole
Basic	1
Pro, Business, Engage, and Captivate	Unlimited
Enterprise (Meetings & Events)	Unlimited

 

Adding a Survey is similar to adding other session types. In this article, we will guide you through the fields and options available for a survey.

Add new Survey Session

Go to the Agenda page:

Then click on the Add Session button, then under Select Session Type, choose Survey. If you change to another session type under Select Session Type, content entered in the previous session type will be lost when you click the Add button.

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Information fields

Name

This is the name of the survey session.

Description

If you have a session description, this is where you will put it. It will appear in the Agenda on the Audience Web App as well as within the session's About this Survey section. When the Agenda first loads, only the first two lines of the description will be visible on the Agenda. The full description will only be visible when the attendee taps to expand the description.

Nesting

If this survey is for gathering feedback for a speaker or panel discussion session, rather than for the event as a whole, we recommend nesting this survey within the session's Q&A or Regular session. Select the Q&A or Regular session to nest this survey within. Nested surveys will not appear in the Agenda, but rather, only within the Audience Web App Q&A or Regular session page. There will however be a survey icon for this Q&A/Regular session on the Agenda to indicate that there are nested surveys.

Time

Choose your session start and end date/time according to your event agenda. The start and end dates are constrained by your Pigeonhole Duration.

See Maximising survey responses during an event.

Options

Option	Explanation
Anonymous responses	Allows attendees to provide responses anonymously. When disabled, attendees need to create a profile before they can begin the survey. If anonymity is enabled, attendees can still create profiles but it is optional. There is currently no option to provide responses anonymously if they have created a profile. See Preserving attendee anonymity.
Allow repeated submissions by the same participant	When enabled, participants can submit a survey multiple times. When disabled, participants can review their completed submission, and are not able to edit their answers.
Reactions	Available for parent sessions
Display: One question at a time	Only one question will be shown at a time, and participants must answer mandatory questions before moving onto the next question.  This is useful when the event organiser wants to help attendees focus on the question, as well as knowing the drop off paths.
Display: All questions at once	Participants will be able to see all survey questions on one page. This is helpful for attendees to have a quick overview of all the questions that need to be answered, as well as being easier to navigate. The two display options will result in differing Insights.

Pre-survey message

This message is shown to attendees before the start of the survey. Use this space to share how responses will be used, as well as the estimated time to complete.

Post-survey message

This message is shown to attendees upon completion of the survey. Use this space to show a thank you message for completing the survey.

Add questions

Restrictions

Each survey session requires at least one question. If you wish to remove the last question, you need to first add another question. Remember, once a survey session has started, you will not be able to modify the questions. This is to preserve the integrity of the collected responses.

Question dropdown menu

Each question has a dropdown menu that provides a few options to configure the question. The Edit button is always directly accessible in this menu. Click on the downward pointing arrow icon to review the following functions:

Option	Function
Duplicate	This duplicates the question, along with its answers (if it is a multiple choice question) and options, and adds it to the end of the question list.
Delete	This removes the question. Once removed, if the survey has not been saved yet, the question is lost permanently.

Changing order of questions

Questions are ordered in the sequence they are added. To change the order, click on the question's left handle, and drag, then drop to the position you wish to move the question to.

Add Open Text questions

Select Add question, then under Type, choose Open text.

Category

Used to segment your survey questions into categories or sections. Especially useful if you have many survey questions. Category appears just before the question on the survey question page.

Question

Enter the question text here.

Options

Option	Explanation
Optional question	When enabled, attendees can skip this question without providing a response.

Adding Multiple Choice questions

Select Add question, then under Type, choose Multiple choice.

Question

Enter the question text here.

Answer options

Provide any number of answers to this multiple choice question. You need to provide a minimum of two answers.

Include "Others" option

You can also allow attendees to enter a plain text answer as an option. Select this option to enable this. Once enabled, you can specify the text label for this option. The character limitations are similar to an Answer option.

Minimum and maximum answers selectable

Specify the minimum and maximum number of answers that attendees can select for this answer. Both defaults to 1. For example, if you wish to require everyone to select exactly 3 answers, you will choose 3 for both options.

Option	Explanation
Optional question	When enabled, attendees can skip this question without providing a response.

Insights

In a survey insight, there are statistics on users as well as question answers. 

The status of a survey question depends on the display mode selected. 

One question at a time

When questions are displayed one at a time, attendees must answer mandatory questions, and can choose to answer or skip optional questions, or they can exit the survey entirely. 

This mode can be useful for organisers if they want to focus their participants’ attention and to know for certain which question their participants drop off at. 

All questions at once

When all questions are displayed at once, an attendee can answer the questions in any order they choose, and must only answer mandatory questions upon submission. 

Prior to submission, all questions would be either answered or unanswered. 

Upon submission, questions would either be answered or skipped (only optional questions can be skipped). 

This mode is more commonly preferred when organisers want attendees to answer questions more quickly at the cost of knowing the exact question at which participants drop off.

Statistic	Explanation
Users	Number of unique participants that took this survey
Pre-survey message	The starting message of the survey. Participants would see this message for each new response started.
Post-survey message	The ending message of the survey. This is an indication of a successful survey submission.
Answered	Participant has entered an answer for the question
Did not answer	Participant has not yet selected an answer. When display mode is ‘One question at a time’, the participant has left the survey at this question.  When display mode is ‘All questions at once’, the question is not answered and the participant has not submitted the survey.
Skipped	When display mode is ‘One question at a time’, the participant has opted to skip an optional question, and may or may not have submitted the survey.  When display mode is ‘All questions at once’, the participant has skipped an optional question and submitted to confirm this choice.