How pricing works: Per-event Pigeonholes, Annual Plans, and Enterprise Plan

We have three types of paid plans: Per-event Pigeonholes, Annual Plans and a fully customisable Enterprise Plan. 

Since April 2017, we updated our pricing to also include a new entry-level Basic Pigeonhole that is free.


Per-event Pigeonholes

For our per-event Pigeonholes, you may choose to purchase different Pigeonholes for each event that you hold, depending on the specific needs of each event. Per-event Pigeonholes include unlimited Polls and Survey sessions.

Learn more about purchasing a new Pigeonhole from your account.

Choosing a Pigeonhole

We offer one free Basic Pigeonhole and three paid Pigeonholes – Manage, Engage and Captivate, priced at USD 268, 338 and 928 respectively. While the Pigeonholes share many common features, there are a few important differences that can help you decide which one to purchase for your event.

Here are three key points to consider:

  • Do you intend to use question filtering at your event? If so, you should opt for the Engage or Captivate Pigeonholes, as the Basic and Manage Pigeonholes do not support this feature. If you purchase an Engage or Captivate Pigeonhole, you will still have the option of disabling filtering later from Workspace or the Admin Panel.

  • How many Q&A sessions does your event require? If you plan to use more than 7 Q&A sessions during your event, the Captivate Pigeonhole is the most cost-effective.

  • Do you require access to user response data as well as reports? If yes, we encourage you to use our Manage, Engage and Captivate Pigeonhole which come with Engagement Insights. Basic Pigeonholes only offer basic statistical data with no downloadable data reports.

Supplementing your Pigeonhole with Add-ons

If your event requires more Q&A sessions or more than 1000 participants, you can always top-up your plan with Add-ons. Each additional Q&A session costs USD 98. Each additional 500 participants costs USD 98.

Add-ons can be purchased together with your Pigeonhole, or purchased later for an existing Pigeonhole.

Some add-ons are not available during purchase as these require approval and can only be requested via a support request.

  • If you require a longer Pigeonhole duration of 7 days, we also offer an extension to 30 days for USD 500.
  • If you are expecting an audience size of larger than 5000 participants
  • We also offer Custom Branding as an Add-on. Learn more about Custom Branding.

Upgrade Pigeonhole

You can also choose to upgrade your Pigeonhole. This can be done anytime your Pigeonhole is active. Upon successful payment, the new Pigeonhole will be in effect immediately. Please note that there is no downgrade option. We also have a no-refund policy.


Annual Pigeonhole Plans 

If you use Pigeonhole Live on a regular basis and are interested in an annual subscription, you can choose between Annual Manage (USD 1200), Annual Engage (USD 1500) and Annual Captivate (USD 2700).

Our annual plans support unlimited Pigeonholes of your choice for a year. It also comes with a Team Workspace so you can invite your other team members to work on Pigeonholes together. 

For more information on our annual Pigeonhole plans, refer to this page.


Enterprise Plan

Our Enterprise Plan is a fully customisable Pigeonhole plan that caters to enterprise customers who have specific requirements and intend to use Pigeonhole Live regularly.

To better suit your organisational requirements, our team will work with you to design a bespoke Pigeonhole Plan. Additionally, Enterprise customers also have access to:

- Enterprise-grade security features like audience and team Single Sign-On and IP address whitelist

- Integrations with complementary enterprise platforms such as Brightcove and Kollective

Audit logs, to trace every action performed in a team back to a user, so you can enforce accountability in your team users’ actions.

- Ability to manage and enforce specific settings across all team Pigeonholes to ensure compliance with your organisation’s policies and requirements when using Pigeonhole Live.

- Priority support and more

To find out more about our Enterprise Plan, drop us a line


Alternative pricing

If you're a non-profit organisation operating in the areas that we support, we also have discounted rates for you. Submit a request on our website or support ticket via your Workspace for more information.