Commonly Encountered Issues
Clicking the session card does not load the session as a slide
Ensure that you have installed both Pigeonhole Live for PowerPoint add-ins, as they are both required for a smooth experience.
Downloaded and installed both add-ins, but side panel is still blank upon loading add-in
Ensure that you have downloaded and installed the latest version of Microsoft PowerPoint, and are using the desktop version for the best experience.
Pigeonhole does not appear in the workspace
In Pigeonhole selection, ended Pigeonholes of up to a month will be displayed. If your desired Pigeonhole has ended for more than a month, it will not be displayed. You will need to select a more recent Pigeonhole, or change your desired Pigeonhole to a later date, if applicable.
Workspace does not appear
User is not part of Pigeonhole workspace
Users need to be part of the Pigeonhole workspace before being able to view and make edits to the Pigeonhole tagged to each PowerPoint presentation. Ensure that you have access to the workspace, or you may need to check with your administrator for access.
Expired workspace
If you see the following error message, the workspace associated with this presentation may have expired. You will need to select an active workspace to be able to load a Pigeonhole, renew your workspace subscription, or check with your administrator for workspace access.
Workspace is not available for the user
Session does not appear in the Pigeonhole
If your session is not available, it may have been moved, changed, or deleted from Pigeonhole. Use the Refresh button to check for the latest updates, or go to your Pigeonhole Dashboard to check for changes made.
Session thumbnail in left panel
In Edit mode, there are times when the slide thumbnail does not match the slide currently being edited. This does not affect your live data. Clicking on another thumbnail and then the desired thumbnail again will make it reflect correctly, or simply Present to view live results.
Clicking on Presentation does not move presentation forward
Use the arrow buttons to move slides forward.