Available on Enterprise
What is AI Translation?
Multi-language interactive Q&A session
AI Translation is an Artificial Intelligence-enabled service that allows organisers to use PigeonAI credits to host multi-language interactive Q&A sessions. Attendees will be able to interact in the Q&A with other language speakers and view content submitted by other event attendees in their native language. Organisers can choose an Event Language, which then determines the ‘main’ language of the Projector, Admin, and Moderator Panels for presentation and moderation in that language.
A typical usage scenario would be a multi-regional interactive town hall event organised by a company headquartered in one region with employees and stakeholders from other language regions. For example, a company headquartered in the United States could use the AI Translation feature to engage employees from its region as well as non-English speaking employees across Asia and Europe.
Artificial Intelligence features and data privacy
At Pigeonhole Live, we value our customers’ data privacy. We partner exclusively with service providers who match our strict data protection standards. Through written agreements, we ensure they use your personal information solely for designated tasks and not for AI model training or development. Your privacy is our top priority. Learn more at our Privacy Policy page or reach out to our support team.
Languages available for translation
The 26 languages supported for translation reflect the Audience Web Application (AWA) Default Display Languages:
- Arabic
- Bulgarian
- Chinese, Simplified
- Chinese, Traditional
- Danish
- Dutch
- English
- Estonian
- French
- German
- Indonesian
- Filipino/Taglog
- Italian
- Japanese
- Korean
- Malay
- Polish
- Portuguese
- Portuguese, Brazilian
- Russian
- Romanian
- Slovak
- Spanish
- Swedish
- Thai
- Vietnamese
How to enable AI Translation for a Pigeonhole
AI Translation has to be enabled for each Pigeonhole first before enabling the service for each Q&A session. You can turn it on by going to your Pigeonhole’s More settings > PigeonAI screen and checking ‘Enable AI Translation.’ Once this is enabled, your Q&A sessions in the Pigeonhole will now have the AI Translation setting available.
How to enable AI Translation for your Pigeonhole.
Note: If you are enabling AI Translation on a Pigeonhole for the first time with your account, you will be asked to opt-in to the usage of AI features and provide your acknowledgment of the risks and limitations of using AI services.
Setting up the Translatable Languages and Event Language for the Pigeonhole
After enabling AI Translation on the Pigeonhole, you will be asked to choose the Event Language and Translatable languages. The settings here will determine the language settings for AI Translation for individual Q&A sessions.
Language translation settings for Q&A Questions.
The Event Language determines the interface language on the Admin, Projector, and Moderator Panels, as well as decides the target language for translation on these panels.
Organisers can then determine the main language of the event (or their company) so that attendee submissions from other Translatable languages can be translated into a single language for presentation and moderation. The selected Event Language will also be selected as a Translatable language.
Translatable languages are languages our AI Translation service recognises as available for translation when attendees submit content and will translate to-and-from these languages. Organisers may select 2 - 10 Translatable languages for their event. Once selected, click Save. Event Language and Translatable languages settings will be restored if you disable AI Translation on the Pigeonhole and enable it again.
Example of a Q&A session with Bahasa Indonesia as the Event Language. The Admin has the option of translating a question originally asked in English to Bahasa Indonesia for their comprehension.
With the Event Language in English, the Projector Panel will take attendee submissions from all Translatable Languages and translate them by default into English.
Note: If an attendee is using the Audience Web App in a device language that is not a selected Translatable language, then they will see attendee submissions translated to the Event Language by default. For example, a Pigeonhole has French as the Event Language; the Translatable languages are French and English. If an attendee uses the Audience Web App in the Bahasa Indonesia language, then they will see other attendees’ submissions translated to French by default.
How to enable AI Translation for a Q&A session
On a Pigeonhole that has AI Translation enabled, go to your Q&A session on the Agenda that you would like to enable AI Translation for and click ‘Edit.’ Then go to ‘Q&A Settings,’ and you will see the AI Translation checkbox that can be enabled.
How to enable AI translation in Q&A Settings
Alternatively, the session-level AI Translation can be turned on and off via the Controls side panel of the Admin Panel (if AI Translation is enabled for the Pigeonhole.) The Dashboard’s Q&A settings of that session and the Controls AI Translation settings are synced, so enabling or disabling it on one side will do the same on the other.
AI Translation can be turned on and off on the Controls side panel on the Admin Panel.
How to know if AI Translation is activated for a Session
Once enabled, you will see the AI Translation icon on the session in the Agenda and also an indicator on the Admin Panel letting you know it is active.
AI translation icon on the session in the Agenda
Admin Panel indicator to let the user know that AI Translation is active.
AI Translation on the Audience Web App
The Audience Web App language, by default is set to automatically detect the device language of the attendee. They can, however, change this at any time.
AI Translation is designed to enable interaction between attendees of different spoken languages. Given that AI Translation is currently enabled for the Q&A session when attendees submit questions or comments to a question, these will be translated on a per-character basis to the other selected Translatable Languages using PigeonAI Credits.
A submitted question in Bahasa Indonesia is automatically translated into English based on the other attendee’s device language.
Content that has been translated will display a ‘Show original’ button (if the interface language is in English) - clicking this will reveal the content in its original language.
Profanity Masking
While Pigeonhole Live does not exercise any auto-blocking mechanisms for messages with profanities or inappropriate content, we aim to foster a respectful environment by preventing inappropriate content from being translated.
If an inappropriate word that may detract from the overall experience or profanity is detected in a translatable language, Pigeonhole Live will mask the translated phrase with “?$#@$“.
Where the source language and target language are the same, the filter does not automatically mask profanity in translation requests.
In some cases, an inappropriate word in the source input may naturally transform into a non-offensive term in the translated output. In these cases, no masking is applied.
Profanities will be masked for all translated outputs except Vietnamese.
If you have any concerns about language handling on Pigeonhole Live or encounter any issues, please don't hesitate to submit a support request. Your feedback is instrumental in upholding our community standards and ensuring a positive experience for everyone.