AI Translation for Q&A

What is AI Translation?

Multi-language interactive Q&A session

AI Translation is an Artificial Intelligence-enabled service that allows organisers to host multi-language interactive Q&A sessions. Attendees will be able to interact in the Q&A with other language speakers and view content submitted by other event attendees in their native language. Organisers can choose an Event Language, which then determines the ‘main’ language of the Projector, Admin, Moderator, and Kiosk Panels for presentation and moderation in that language. This means that all responses will be translated to the selected Event language for display on those panels. 

A typical usage scenario would be a multi-regional interactive town hall event organised by a company headquartered in one region with employees and stakeholders from other language regions. For example, a company headquartered in the United States could use the AI Translation feature to engage employees from its region as well as non-English speaking employees across Asia and Europe.

Pigeonhole Live offers 54 translatable languages.

How to enable AI Translation for a Pigeonhole

1. In your Pigeonhole event, go to More Settings > Appearance > Language settings

2. Select the preferred language(s) for the Audience Web App. Up to 10 languages can be selected for an event. These languages will be the languages that are available for translation. 
3. Select the checkbox to enable AI Translation for your event. 

The Translation Experience

AI Translation is designed to enable interaction between attendees of different spoken languages. Given that AI Translation is currently enabled for a Q&A session, when attendees submit questions or comments to a question, these will be translated on a per-character basis to the other selected Translatable Languages.

A submitted question in Bahasa Indonesia is automatically translated into English based on the other attendee’s device language.

Content that has been translated will display a ‘Show original’ button (if the interface language is in English) - clicking this will reveal the content in its original language.  

Example of a Q&A session with Bahasa Indonesia as the Event Language. The Admin has the option of translating a question originally asked in English to Bahasa Indonesia for their comprehension.

With the Event Language in English, the Projector Panel will take attendee submissions from all Translatable Languages and translate them by default into English

Audience can select available languages on the Audience Web App 

Managing AI Translation in an event 

By default, AI Translation is enabled for all newly created Q&A sessions. If you have any existing Q&A sessions prior to enabling AI Translation for the Pigeonhole, you may also opt to enable it for those existing sessions. 

If an existing session (which does not have Translation enabled) subsequently has AI Translation enabled, all prior responses will also be translated. 

AI Translation also can be toggled on or off per Q&A session via the Admin panel. 

1. In the Admin panel, click on the top right hamburger icon to expand session Controls

   

2. If AI Translation is enabled for the Pigeonhole, the Admin is able to control whether AI Translation is enabled or disabled for each session. A session’s settings are synced on both the dashboard and Admin Controls, so enabling or disabling it on one side will do the same on the other. 

AI Translation can be turned on and off on the Controls side panel on the Admin Panel

How to know if AI Translation is activated for a Session

Once enabled, you will see the AI Translation icon on the session in the Agenda and also an indicator on the Admin Panel letting you know it is active.

AI translation icon on the session in the Agenda

Admin Panel indicator to let the user know that AI Translation is active

Languages available for translation

The 54 languages supported for translation are:

Profanity Masking 

While Pigeonhole Live does not exercise any auto-blocking mechanisms for messages with profanities or inappropriate content, we aim to foster a respectful environment by preventing inappropriate content from being translated.

If an inappropriate word that may detract from the overall experience or profanity is detected in a translatable language, Pigeonhole Live will mask the translated phrase with “?$#@$“.

Where the source language and target language are the same, the filter does not automatically mask profanity in translation requests.

In some cases, an inappropriate word in the source input may naturally transform into a non-offensive term in the translated output. In these cases, no masking is applied.

Profanities will be masked for all translated outputs except Vietnamese. 

If you have any concerns about language handling on Pigeonhole Live or encounter any issues, please don't hesitate to submit a support request. Your feedback is instrumental in upholding our community standards and ensuring a positive experience for everyone.

Artificial Intelligence features and data privacy

At Pigeonhole Live, we value our customers’ data privacy. We partner exclusively with service providers who match our strict data protection standards. Through written agreements, we ensure that your personal information is solely used for designated tasks and not for AI model training or development. Your privacy is our top priority. Learn more at our Privacy Policy page or reach out to our support team.