Setting up and Editing your Event Info

What is my Event Info?

Your Event Info, or your Pigeonhole Details, are the details of the event during which the Pigeonhole is used. It will determine when the event takes place and what is displayed to your audience. 

When you set up a new Pigeonhole, you will be prompted to fill in these details

Event name

Enter the name of your event. The Event Name will be displayed to your audience when they access the Audience Web App. Within your Account, the Event Name also becomes the name of your Pigeonhole.

Required, cannot be blank. Your Event name should have a length of 4 to 100 characters.


This is used by your attendees to access the Audience Web App. You can customise it to your event name, or abbreviations of it, or generate a random passcode by selecting the Random option. You can make it cryptic to make it more difficult for non-attendees to guess the passcode. Passcodes are case-insensitive, but avoid ambiguous characters to prevent confusion among your attendees when signing in.

Passcodes are subject to availability on a first-come-first-served basis. Passcodes are assigned/reserved based on your Pigeonhole Duration specified below. Passcodes can only be reused once the Pigeonhole has ended. Read more on choosing Passcodes.

Required, cannot be blank. The passcode must consist of alphabets and numbers and have a length of 4 to 20 characters. Spaces are not allowed.


You can fill in any free-form text here. This text appears beneath the Event Name in the Audience Web App. Normally, you would enter a concise description of the event, or include the venue and date of your event. You can also enter specific instructions for your attendees here.

Optional, can be blank. You are limited to 500 characters of text.

Country / Timezone

It is important to select the correct Timezone before setting up any sessions. The start and end timings for sessions created will be based on this Timezone. That means if you change the timezone after creating some sessions, the timings for those sessions will change as well. You will then need to modify each session to reflect the adjusted time offset.

If your event span several timezones, you still have to select a timezone to base your setup on. Attendees on the Audience Web App will see the session timings based on their device timezone.

Filter through the timezones by first selecting the country where this event is being held. If this is a regional event, choose the country and timezone that the sessions will be setup based on.

Event dates

Specify the date range for when you will be using Pigeonhole Live for your event. This includes your Pigeonhole's Start Date and End Date.When you add sessions to your Pigeonhole, they will be constrained by this duration. 

Do note that both dates can not be earlier than the current date, and the Start Date can not be changed once the Pigeonhole begins. 

The date range selected is limited by your Pigeonhole duration. See Understanding the Pigeonhole Duration

How do I edit my Event Info? 

To change your Event Info, simple click into your Pigeonhole, and go to your Event Info tab. You will be able to change any of the details listed above there. 

Can I always change my Event Info after creating it? 

You can change any of your Event Info before the event begins. After the event starts, there will be three restrictions: 

  • If the event has started, you cannot change the start date. You also cannot set the start date to be earlier than the current date. 
  • If the event has started, you cannot change the Country or Timezone.
  • If the event has ended, you cannot change the end date. 

If you urgently need to change your Event Info after your Pigeonhole begins, you may reach out to your Account Manager or send us a support request.