Conducting technical runs with Pigeonhole Live

Before your event, we recommend that you conduct a full technical run with your on-site team, speakers and even moderators. Technical runs are essential to ensure that everyone has a clear understanding of each other's role and responsibilities so that the event proceeds as planned. 

You can make use of Test Mode to conduct technical runs with Pigeonhole Live. 

How to conduct technical runs for Pigeonhole Live?

1. Appoint a Pigeonhole Live I/C

This person will be in charge of coordinating the setup of Pigeonhole Live and will be the go-to person should there be any questions on managing Pigeonhole Live during the event.

The Pigeonhole I/C must:

• be clear on the exact implementation and how Pigeonhole Live will be used throughout the event
• know the people involved in managing Pigeonhole Live and their roles and responsibilities throughout the event 

2. Get the people involved to attend the technical run

• Organising team including Pigeonhole Live I/C
• Key personnel (if any) in-charge of different sessions
• Audio/Video Crew

Ideally, the emcee, moderator(s) and speaker(s) should also be present to rehearse their parts during the technical run. Should the emcee and/or session moderator be unable to attend, the Pigeonhole Live I/C will be in charge of briefing them on the actual event day.

3. Assign roles and responsibilities 

Use the following guiding questions to determine the number of personnel needed to manage your event on Pigeonhole Live and assign the roles respectively. 

1. How will Pigeonhole Live be introduced to the attendees and when?

• We recommend doing this at the start of the event, and throughout the event prior to each interactive session to increase attendee participation.

2. When question filtering is enabled, who will be in charge of managing the incoming questions using the Admin Panel?

• You can have different people filtering questions for different sessions. Ensure that each person involved is informed and briefed on how to use Pigeonhole Live's Admin Panel.

3. Will questions being addressed be displayed on the Projector screen? Who will be in charge of making the question Active?

• You can appoint the moderator to do this from the Moderator Panel while on stage or appoint the person in charge of filtering questions on the Admin Panel to do it.

4. Who will update the Moderator Panel to display the next session once the previous session has ended?

5. Who will control the Projector Panel interface to show the relevant Q&A and Poll sessions as the event progresses?

• We recommend that you appoint one person to update both the Moderator and Projector Panel before each session. 

4. Use Test Mode to conduct the technical run

1. On your Pigeonhole, switch Test Mode on.

2. Then, go to the Run your event page. Here, you will see a list of interfaces that you can use to run and manage your event: Audience Web App, Projector Panel, Moderator Panel, Admin Panel and Kiosk (if Kiosk has been enabled for your Pigeonhole).

3. Click on the button for the respective interface to open and test it out. 

4. You can also access these links from the Run links button at the top right-hand corner of your Pigeonhole.

5. Test out your setup in each interface by submitting responses on the Audience Web App, managing the responses on the Admin Panel and displaying responses using the Projector Panel to prepare for the actual event day. 

6. Once you have conducted your technical runs and are satisfied with the setup, switch Test Mode off to indicate that you are all set for your event. 

Note: All the Pigeonhole interfaces will behave in full functionality in a test environment during Test Mode. Once Test Mode is switched off, all submitted responses will be removed.