Add reactions to your chat messages

Available for:

  • Captivate
  • Enterprise

Adding reactions to your chat messages and replies can help increase interactivity and engagement during your event. With reactions, attendees can react to chat messages with any emoji of their choice to quickly show acknowledgement in an easy and fun way.   

Using emojis to react can also reduce the need for follow-up messages, keeping your chats organised and clutter-free. 

How to enable/disable chat reactions?

Chat reactions are enabled by default when you create a Chat session. 

1. You can find the Chat Reactions setting by going to Workspace > More settings > Chat

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Note: Chat reactions will only be enabled by default when you create a new Pigeonhole event. For chat sessions created before the release of this feature, you will need to manually enable chat reactions.

2. Under the Messages section, chat reactions will be enabled by default. You can disable chat reactions for all Chat sessions within that event Pigeonhole by unchecking the box.

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Note: When you enable or disable chat reactions, the setting will apply to all Chat sessions within the event Pigeonhole.

3. Once you have disabled chat reactions, remember to click Save.

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Audience Web App

React to a chat message with emoji

1. To react to a message on the Audience Web App, click on the ‘reaction icon’ next to any chosen message.

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2. You can access the list of all available reaction emojis. Select any emoji to react to the chosen chat message or chat reply. 

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Note: We support emoji 14.0 and default skin tone selection for Chat Reactions. If you’re running an older operating system, some emojis may not be supported on your device.

To select a default skin tone, click on the hand emoji to select any one skin tone of your choice. All skin based emojis will follow the default skin tone you have selected. You can always update your default skin tone at any time. 

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Note: Each participant can use multiple unique reaction emojis for a single message but can only use a maximum of 1 count for each reaction emoji.

Accepted reaction example: 1x (smile) 1x (thumbs up) and 1x (heart)

Unaccepted reaction example: 5x (smile) and 2x (thumbs up)

3. You can remove any reaction emoji by clicking on it again.

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See other participants’ reactions

Participants will be able to see reactions added by other participants on any given message and see who submitted each reaction type.

1. For each chat message, participants will be able to see the reaction type and count of each reaction type.

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2. Those who would like to add a similar reaction type can simply click on that same reaction to add their reaction.

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3. When participants hover over the reaction, they will be able to see other participants who have submitted the reactions. It will display the names of signed-in participants followed by any ‘Anonymous’ participants. 

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Note: If the reaction count of signed-in participants is more than 50, the reaction count will only show the first 50 names followed by the number of ‘Anonymous’ participants. 

Admin Panel

See reactions by Participants

1. Admins will be able to see all the reactions added by participants on any given message and see who submitted each reaction type on the Admin Panel.

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2. Simply hover over the reaction to view all the participants who have submitted each reaction. The names of signed-in participants will be displayed first followed by ‘Anonymous’ participants.

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Note: If the reaction count of signed-in participants is more than 50, the reaction count will only show the first 50 names followed by the number of ‘Anonymous’ participants. 

Insights

1. You can view chat reactions and count of each reaction type under Insights > Sessions on your Workspace. 

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2. You can also download the responses for the Chat session by clicking on the Excel button.

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3. There are two sheets available to analyse chat reactions: Chat message reactions and Chat reply reactions.

Chat message reactions

This includes a breakdown of each reaction type, count of each reaction type, and the profile names participants’ who reacted to the message.

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Chat reply reactions

This includes a breakdown of each reaction type, count of each reaction type, and profile names of participants’ who reacted to replies within a message thread.

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