Meeting owner's guide to setting up the Pigeonhole Live app for Zoom Meetings

This article covers: 
  • How to set up the Pigeonhole Live app for Zoom Meetings?
  • How to use Admin View to moderate Q&As?
  • How to use Admin View to manage settings and send announcements?
  • How to uninstall the Pigeonhole Live app from your Zoom account?

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How to set up the Pigeonhole Live app for the first time? 

There are three places where you can find the Pigeonhole Live app for Zoom Meetings:

  1. Through this direct link 
  2. The app listing on marketplace.zoom.us. 
  3. When the app is sent to you by your attendees or meeting host during a Zoom Meeting 

1. In the app listing on the Apps Marketplace, click Install

Note: Some apps may require pre-approval from your admin. You can request it by simply clicking on Request pre-approval in the app listing or contacting your organisation admin for Zoom directly. 

2. The app will launch your Zoom desktop app. Log in to your Pigeonhole Live account to connect it to the Pigeonhole Live app for Zoom. You are required to log in to your Pigeonhole Live account using the same email address as your Zoom account.

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Note: If your existing Pigeonhole Live account uses a different email address from your Zoom account, please contact us to update your Pigeonhole Live account’s email address. 

3. If you have multiple workspaces associated with your account, select the workspace you would like to use to create Q&As in for your meetings. Select Set default workspace if you would like all future meeting Q&As to be created in this workspace. 

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4. If you have multiple plans associated with your workspace, select the plan you would like to use to create Q&As in for your meetings. Select Set default plan if you would like all future meeting Q&As to be created from this plan.

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Note: If you only have one workspace and/or plan associated with your account, then steps 3 and 4 will be skipped. 

5. You’re all set! Simply start a new or scheduled meeting to start using this app.  

How to launch the Pigeonhole Live app? 

1. Start a new or scheduled meeting and click on the Apps icon on the bottom right of your window. 

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2. Under the My Apps tab, Click Open on the Pigeonhole Live app.

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3. A Regular session and Q&A will be created for you automatically if you have already connected your Pigeonhole Live account. The Regular session will be named after your meeting name and ID and the Q&A session will appear within the Regular session. 

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4. Click on the Send button at the top of the page and send the app to your meeting participants. Your participants do not need to sign in to start submitting questions.

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5. Click on "with this link” to copy your Projector Panel link. 

6. Then, paste the Projector Panel link in a browser window. Click on the Share button at the bottom of your meeting window to share your browser window screen to show the Projector Panel to your meeting participants.

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Note: Do not click on the Share button at the top of the Pigeonhole Live app window. This will share your Admin View to your meeting attendees and question moderation will be visible to them. 

The Pigeonhole Live Admin View in your meeting window will not be visible to your meeting participants if you share your browser window screen, unless you have enabled the setting "Show Zoom windows during screen share". Please disable this setting if you would like to share your screen during a Zoom meeting with the Admin View open.

7. If you have not connected your Pigeonhole Live account, you need to log in to connect it following steps 4-6 in the section above. 

Meeting owner and host roles to note: 

  1. If the meeting owner is not present in the meeting, a Q&A will not be created for the meeting even if the Pigeonhole Live app is launched.
  2. If the meeting owner leaves the meeting and assigns a co-host/host before leaving, the host will be able to view and manage the Admin View after refreshing the app. The new host will need to sign in to the Pigeonhole Live account before they are able to view the Admin View. 

As a meeting owner, you can also share a direct link to the Admin Panel to your host outside of the meeting to allow them to manage Pigeonhole Live.

Learn how to create other sessions from the Admin View: 

Multiple Choice Poll 

Word Cloud

How to moderate questions and comments in the Admin View?

1. First, click into the Q&A session on the Pigeonhole Live app for Zoom. 

2. If question filtering is turned on, all submitted questions will first appear in the Pending tab in the admin view. 

Click on Allow to approve a question and Dismiss to dismiss the question. All approved and dismissed questions will be moved to the Allowed and Dismissed tabs respectively. 

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3. To edit a question, click on the ellipsis icon next to the question and select Edit. Make the necessary edits, and click Save.

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4. To moderate comments, click on the drop down next to Questions, and switch to the Comments tab and follow the same steps as above. 

How to use the Admin View to manage settings and send announcements?

Managing settings

As a meeting owner, you will have an exclusive Admin View for the Pigeonhole Live app for Zoom. You can use the Admin View to manage session settings and send announcements. 

1. To manage Q&A settings, click on the settings icon in the orange header in the Q&A session.

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Here you can change your Q&A end time, manage settings for your Q&A and any additional sessions you’ve added to this meeting. 

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The Q&As that are created automatically in the Pigeonhole Live app for Zoom will have the following default settings:

  • Accept new questions turned on 
  • Question filtering turned off
  • Comment filtering turned off
  • Hide session turned off

Sending announcements

You can send reminders and prompts to your meeting participants during the meeting using the announcements feature

Simply click on the loud hailer icon on the orange header. 

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Type out your announcement and select the session you would like your announcement to appear in. Then, you can send the announcement immediately by clicking Send, or save it for later.

Admin_View_-_Announcements_window.png

How to uninstall the Pigeonhole Live app from your Zoom account?

  1. Login to your Zoom Account and navigate to the Zoom Apps Marketplace.
  2. Click Manage > Installed Apps or search for the Pigeonhole Live app.
  3. Click the Pigeonhole Live app.
  4. Click Uninstall.

Related articles:

Meeting participant's guide to using the Pigeonhole Live app in Zoom meetings 

How to create Multiple Choice Polls from the Admin View

How to create Word Clouds from the Admin View

How to Open-ended Polls, Quizzes, and Surveys to your meeting from the Pigeonhole Live Workspace

Data and Permissions Policy & Organisation-level Settings

Frequently Asked Questions (FAQs)