Commonly Encountered issues
Animations, Gifs, and Links
Due to Google Slides technical limitations, using the Present button to present might result in certain functionalities like slide animation, gifs, and hyperlinks (including embedded videos), not working as intended.
Pigeonhole Live sessions are not showing live results when presented
Use the Pigeonhole Live native Present button to ensure that you would be able to load live Pigeonhole sessions. You would not be able to load live Pigeonhole sessions using Google Slide’s Slideshow button.
Ended Pigeonhole
In Pigeonhole selection, ended Pigeonholes of up to a month will be displayed. If your desired Pigeonhole has ended for more than a month, it will not be displayed. You will need to select a more recent Pigeonhole, or change your desired Pigeonhole to a later date, if applicable.
Session not available
If your session is not available, it may have been moved, changed, or deleted from Pigeonhole. Use the Refresh button to check for the latest updates, or go to your Pigeonhole Dashboard to check for changes made.
Workspace is not available
Not part of Pigeonhole workspace
Users need to be part of the Pigeonhole workspace before being able to view and make edits to the Pigeonhole tagged to each Google Slide presentation. Ensure that you have access to the workspace, or you may need to check with your administrator for access.
Expired workspace
If you see an error message that a “Workspace is not available”, the workspace associated with this presentation may have expired. You will need to select an active workspace to be able to load a Pigeonhole.