Understanding Attendee List

This article covers:
  • What is Attendee List? 
  • How to access Attendee List on your Pigeonhole?
  • How to activate Attendee List for your Pigeonhole? 
  • Is Attendee List available on Test Mode? 
  • Can I export the Attendee List as an Excel report? 

What is Attendee List?

Attendee List provides you with the list of signed-in attendees and the corresponding profile information, in real-time.

This feature is available on all new Manage Pigeonholes and above. Users on Basic Pigeonholes can access this feature by purchasing an upgrade to the Engagement Insights. 

How to access Attendee List on your Pigeonhole?

On your Pigeonhole, got to Insights> Attendees. 

Note: To enable the collection of attendee information you need to first enable attendees to create profiles. Follow the instructions below to turn this setting on. 

How to activate Attendee List on your Pigeonhole?

Enable attendees to create profiles

1. On your Pigeonhole, go to More Settings> Attendees.

2. Under the Profile Information section, select Allow attendees to sign in as shown below. 

Screen_Shot_2020-03-25_at_10.32.44_AM.png

3. The collection of attendee information is subject to attendees creating profiles when using Pigeonhole Live. Once your attendees create profiles, their names and information fields will automatically appear in the Attendee List as shown below. 

attendee_list_1.jpg_2x.jpg

If your attendees choose to remain anonymous and do not create profiles, the Attendee List will not be populated with their demographic information.

Obtaining Consent 

To ensure compliance with the GDPR and Singapore's PDPA when collecting and storing attendee information, please enable the Require attendees to consent to the collection and use of their data option. 

1. On your Pigeonhole, go to More Settings> Attendees.

2. Under the Obtain Consent for Attendee Information section, select the Require attendees to consent to the collection and use of their data option, as shown below. If the consent field is unchecked, you will not see a consent column in the Attendee List. 

Screen_Shot_2019-07-15_at_5.33.32_PM.png

3. If an attendee consents to the collection of information, the consent column in the Attendee List will reflect their consent with Yes

Note: If attendees sign-in using registrant profiles or single sign-on, consent is pre-supposed on the part of the organiser. In these cases, you will notice N/A under the consent field in the Attendee List. 

Information Fields in Attendee List

The information fields that appear in the Attendee List are the attendee sign-in time (always appears as the first column) and the demographic information that you have chosen to collect from your attendees. Refer to the instructions in this article to customise the information fields.

Note: If attendees sign in with Attendee Code, the Attendee List will also contain an Attendee Code column.

Is Attendee List available on Test Mode?

No. Attendee List is only available when Test Mode is turned off. 

Can I export the Attendee List as an Excel report? 

You can export the Attendee List as an Excel report containing the same data points to analyse the data after the event has ended.