AI Translation (beta)

Available On Enterprise during beta

In this article 

  • What is AI Translation (beta)?
  • Artificial Intelligence features and Data Privacy
  • Languages Available for Translation
  • PigeonAI Credits and Usage
  • How to obtain PigeonAI Credits
  • How to enable AI Translation for a Pigeonhole
  • Setting up the Translatable Languages and Event Language for the Pigeonhole
  • How to enable AI Translation for a Q&A session
  • AI Translation on the Audience Web App
  • What Happens When I have Insufficient Credits During a Session?

What Is AI Translation (beta)?

AI Translation (Beta) is an Artificial Intelligence-enabled service which allows organisers to use PigeonAI credits to host multi-language interactive Q&A sessions. Attendees will be able to interact in the Q&A with other language speakers and view in their native language content submitted by attendees who speak other languages. Organisers can choose an Event Language which then determines the ‘main’ language of the Projector, Admin and Moderator Panels for presentation and moderation in that language.

A typical usage scenario would be a multi-regional interactive town hall event organised by a company headquartered in one region with employees and stakeholders from other language regions. For example, a company headquartered in the United States could use the AI Translation (beta) feature to engage employees from its region as well as non-English speaking employees across Asia and Europe.


  • This feature is currently in beta testing and will be available only to Enterprise plan customers. We will, however, make this available to the other plans in upcoming months. 
  • This feature is available for use only in Q&A sessions in beta.

Artificial Intelligence Features and Data Privacy

At Pigeonhole Live, we value our customers’ data privacy. Where AI is used, we ensure that your data is not used for training purposes and does not leave our platform. For more information, please refer to our Privacy Policy or reach out to our support team.

Languages Available for Translation

10 languages are translatable during the beta:

  • English
  • German
  • French
  • Bahasa Indonesia
  • Japanese
  • Korean
  • Vietnamese
  • Chinese, Simplified
  • Chinese, Traditional
  • Portuguese

PigeonAI Credits and Usage

PigeonAI credits are stored and available for use for AI services in a workspace. Sessions using AI services will then draw down from the workspace’s credits. If AI Translation is enabled on a session, credits are used to translate attendee-submitted content from one Translatable Language to others on a per character basis.

1 character for translation costs roughly 1 credit. For example, when a question of 67 characters is submitted in a Q&A with AI Translation enabled across 3 Translatable Languages, the total PigeonAI credit cost will be approximately 134 credits (67 multiplied by 2 translations.)

Currently for AI Translation (beta), the following will be translated:

  • Attendee questions
  • Attendee comments to a question
  • Edits made to a question by an Admin

How to obtain PigeonAI Credits

As AI Translation is currently in beta, if you are an Enterprise customer you may submit a request for credits by going to More Settings > PigeonAI > Request for free credits. We will reach out to you to deposit credits into your workspace to try out the AI Translation beta feature. 

How to enable AI Translation for a Pigeonhole

AI Translation (beta) has to be enabled for each Pigeonhole first before enabling the service for each Q&A session. Go to your Pigeonhole’s More settings > Pigeon AI screen and check ‘Enable AI Translation’ to turn it on. Once this is enabled, your Q&A sessions in the Pigeonhole will now have the AI Translation setting available. 

Note: If you are enabling AI Translation on a Pigeonhole for the first time with your account, you will be asked to opt-in to the usage of AI features and provide your acknowledgement of the risks and limitations of using AI services.

Setting up the Translatable Languages and Event Language for the Pigeonhole

After enabling AI Translation on the Pigeonhole, you will be asked to choose the Event Language and Translatable Languages. The settings here will determine the language settings for AI Translation for individual Q&A sessions. 

The Event Language determines the interface language on the Admin, Projector and Moderator Panels as well as decides the target language for translation on these panels. 

Organisers can then determine the main language of the event (or their company) so that attendee submissions from other Translatable Languages can be translated to a single language for presentation and moderation. The selected Event Language will also be selected as a Translatable Language. 

Example of a Q&A session with Bahasa Indonesia as the Event Language. The Admin has the option of translating a question originally asked in English to Bahasa Indonesia for their comprehension.

With the Event Language in English, the Projector Panel will take attendee submissions from all Translatable Languages and translate them by default into English.

Translatable Languages are languages our AI Translation service recognises as available for translation when attendees submit content and will translate to-and-from these languages. For example, given that English, Bahasa Indonesia and French are selected as translatable, when an attendee submits a 50 character question in French, then our AI Translation will do the following:

  • Consume 1 credit to recognise the content as French
  • Consume 100 credits (50 credits for French-English and another 50 for French-Bahasa Indonesia)
  • Make those translations available for attendees with English, Bahasa Indonesia or French as the device language setting on their Audience Web App and display it in the Event Language on the Panels. 

The Audience Web App language by default is set to automatically detect the device language of the attendee. They can however change this at any time.


  • If an attendee is using the Audience Web App in a device language that is not a selected Translatable Language, then they will see attendee submissions translated to the Event Language by default. For example, a Pigeonhole has French as the Event Language; the Translatable Languages are French and English. If an attendee uses the Audience Web App in the Bahasa Indonesia language, then they will see other attendees’ submissions translated to French by default. 
  • You need to choose a minimum of 2 and maximum of 4 Translatable languages to enable AI Translation. 
  • Your Event Language and Translatable Languages settings will be restored if you disable AI Translation on the Pigeonhole and enable it again. 
  • As a user selects the Translatable Languages, a banner will appear to notify them of the estimated number of Q&A questions that they can translate given their available credits and number of Translatable Languages selected. Each Q&A question is estimated to be 67 characters long (costing 68 credits including 1 credit for language recognition of the question.)

How to enable AI Translation for a Q&A session

On a Pigeonhole that has AI Translation enabled, go to your Q&A session on the Agenda that you would like to enable AI Translation for and click ‘Edit’. Then go to ‘Q&A Settings’ and you will see the AI Translation checkbox that can be enabled.

Once enabled, you will see the AI Translation icon on the session in the Agenda. 


Our Multi-region Q&A now has AI Translation enabled for that session.

Alternatively, the session-level AI Translation can be turned on and off via the Controls side panel of the Admin Panel (if AI Translation is enabled for the Pigeonhole.) The Dashboard’s Q&A settings of that session and the Controls AI Translation settings are synced so enabling or disabling it on one side will do the same on the other.  

AI Translation can be turned on and off on the Controls side panel on the Admin Panel. 


When AI Translation is enabled for a session, the Admin Panel will display an indicator to let the Admin Panel user know that AI Translation is active. 

AI Translation on the Audience Web App

AI Translation is designed to enable interaction between attendees of different spoken languages. Given that AI Translation is currently enabled for the Q&A session, when attendees submit questions or comments to a question, these will be translated on a per-character basis to the other selected Translatable Languages using PigeonAI Credits. 

A submitted question in Bahasa Indonesia is automatically translated into English based on the other attendee’s device language. 

Content which has been translated will display a ‘Show original’ (if the interface language is in English) button - clicking this will reveal the content in its original language.  

Note: If you are enabling AI Translation on a Pigeonhole for the first time with your account, you will be asked to opt-in to the usage of AI features and provide your acknowledgement of the risks and limitations of using AI services. 

What Happens When I have Insufficient Credits During a Session?

Insufficiency of credits can occur when the workspace has less credits than the cost of translating the most recent attendee submission. For example, given that a workspace has 100 credits left and has AI Translation enabled for that Q&A session, when an attendee submits a question that costs 110 credits, then the following will happen:

  • Pigeonhole Live will absorb the cost of the shortfall in credits (10 credits in this case).
  • The attendee’s question will be translated successfully.
  • The workspace will have been fully drained of credits, leaving it with 0 credits.
  • AI Translation will be disabled for the current Q&A session as well as any other sessions with AI Translation enabled. The user will not be able to turn it on until credits have been added to the workspace.
  • However, existing translations will still be available. 
  • The workspace owner will receive an email notification (which is triggered when the workspace credits fall to 70 credits and below) informing them of the credit insufficiency. 

A warning prompt will appear in the Usage section of PigeonAI informing that there are not enough credits translate any Q&A questions with the Translatable Languages selected


If a workspace has completely run out of credits, AI Translation cannot be enabled for any session.