Understanding the Pigeonhole Duration

What does the Pigeonhole duration mean?

The Pigeonhole duration is the period of time within which your attendees will be able to access your Pigeonhole using the event passcode. When setting up your Pigeonhole, you will be asked to set the date that your session starts (Start Date) and ends (End Date).


This also becomes the maximum date range that you can set sessions to be live. When adding sessions in your Pigeonhole, the session start and end dates/times must all fit within your Pigeonhole duration.

All Basic, Manage and Engage Pigeonholes have a maximum duration of 7 days while Captivate Pigeonholes have a maximum duration of 30 days. 

Can I extend my Pigeonhole duration? 

If you find your Pigeonhole duration insufficient, you can extend the duration by upgrading your Pigeonhole or simply drop us a support ticket 

How do I determine the duration needed for my event?

In most cases, the Pigeonhole duration would be the same as the event duration. That is, your attendees will only be able to access the Pigeonhole when the event starts and will be unable to re-enter the Pigeonhole after they leave the event. You will not need the Pigeonhole to start in order to test the functionality, as Test Mode will allow you to try out all the features before the event begins. 

However, if you intend to have pre-event and post-event audience engagement activities on Pigeonhole Live, you need to ensure that it is within the Pigeonhole duration.

For example, if your event starts on 1 Aug and ends on 4 Aug, that makes a total of four days which fits well into the default seven-day Pigeonhole duration. However, if you wish to start collecting Q&A questions two days before the event, and also continue collecting feedback two days after the event, you will need a combined Pigeonhole duration of 8 days (2 + 4 + 2). This will exceed the one-week duration of a Basic, Manage, and Engage Pigeonhole. 

Note that this duration is regarded as a single continuous block of time; for instance, you will not be able to pause a Pigeonhole after three days and continue the next four days after a week's break. 

I just purchased my Pigeonhole. Does that mean that my Pigeonhole duration starts today?

Your Pigeonhole duration need not start on the day of purchase. Your Pigeonhole will only start at the designated Start Date and end on the designated End Date, which you will set when you create your Pigeonhole in your Workspace. 

As an event organiser, you can choose to purchase your Pigeonhole ahead of your event. You can access the Pigeonhole anytime from the date of purchase to set up, use Test Mode, manage interactions, and access the event insights before your Pigeonhole duration begins. 

How can I test my Pigeonhole outside of its Duration?

To do a tech run, brief the speakers and moderators with Pigeonhole Live, or test your Pigeonhole features before your Pigeonhole Duration begins, use Test Mode. Test Mode works anytime before your first session in your Pigeonhole starts, and will not be factored into your Pigeonhole Duration. 

Going by the example above, if the first session starts on 1 Aug, you will able to activate Test Mode and do your tech run or briefings anytime before 1 Aug. 

Tip: If you have completed setting up your agenda on Pigeonhole, and have Test Mode deactivated, you can start sharing the event agenda on Pigeonhole Live to your attendees. This can be any amount of time ahead of your Pigeonhole's first session starting date/time has no bearings on your Pigeonhole duration.