How pricing works: Pigeonholes and Add-ons

Our pricing is based on per-event usage. You may choose to purchase different Pigeonholes for each event that you hold, depending on the specific needs of each event. Since April 2017, we updated our pricing to also include a new entry-level Basic Pigeonhole that is free. Paid Pigeonholes now also include unlimited Polls and Survey sessions. In this article, we will cover the differences between our Pigeonhole types to help you decide which is best for your event, as well as explain how your Pigeonhole can be supplemented with Add-ons.
Learn more about purchasing a new Pigeonhole from the Dashboard.

Choosing a Pigeonhole

We offer one free Basic Pigeonhole and three paid Pigeonholes – Manage, Engage and Captivate, priced at USD 268, 338 and 928 respectively. While the Pigeonholes share many common features, there are a few important differences that can help you decide which one to purchase for your event.

Here are three key points to consider:

  • Do you intend to use question filtering at your event? If so, you should opt for the Engage or Captivate Pigeonholes, as the Basic and Manage Pigeonholes do not support this feature. If you purchase an Engage or Captivate Pigeonhole, you will still have the option of disabling filtering later from the Dashboard or the Admin Panel.

  • How many Q&A sessions does your event require? If you plan to use more than 7 Q&A sessions during your event, the Captivate Pigeonhole is the most cost-effective.

  • Do you require access to user response data as well as reports? If yes, we encourage you to use our Manage, Engage and Captivate Pigeonhole which come with Engagement Insights. Basic Pigeonholes only offer basic statistical data with no downloadable data reports.

Supplementing your Pigeonhole with Add-ons

If your event requires more Q&A sessions or more than 1000 participants, you can always top-up your plan with Add-ons. Each additional Q&A session costs USD 98. Each additional 500 participants costs USD 98.

Add-ons can be purchased together with your Pigeonhole, or purchased later for an existing Pigeonhole.

Some add-ons are not available during purchase as these require approval and can only be requested via a support request.

  • If you require a longer Pigeonhole duration of 7 days, we also offer an extension to 30 days for USD 500.
  • If you are expecting an audience size of larger than 5000 participants
  • We also offer Custom Branding as an Add-on. Learn more about Custom Branding.

Upgrade Pigeonhole

You can also choose to upgrade your Pigeonhole. This can be done anytime your Pigeonhole is active. Upon successful payment, the new Pigeonhole will be in effect immediately. Please note that there is no downgrade option. We also have a no-refund policy.

Enterprise with Teams Subscription Plan

If you use Pigeonhole Live on a regular basis and are interested in an annual subscription, our new Enterprise Plan supports unlimited Pigeonholes and unlimited Q&A, Poll and Survey sessions for a year! It also comes with Team Collaboration so you can invite your other team members to work on Pigeonholes together. Learn more about Enterprise with Teams.

Alternative pricing 

We offer a special plan for users who want to use Pigeonhole Live in an educational setting. Submit a request on our website or via the Dashboard for more information.

If you're a non-profit organisation operating in the areas that we support, we also have discounted rates for you. Submit a request on our website or via the Dashboard for more information.